BOOKING PROCESS FOR TOURS AND EXPERIENCES
Please click on “check the availability and book” to check the availability of the activity. Make sure that you mention the experience code in the object of the email. The code is indicated between brackets (i.e. L1) next to each tour name. Thank you for your help!
PAYMENT AND ADDITIONAL INFO FOR TOURS AND EXPERIENCES
CANCELLATION POLICIES FOR TOURS AND EXPERIENCES
Cancellation policies listed here reflect the service provider’s terms and conditions, and as such, they cannot be changed.
In the case of extreme weather conditions, determined entirely at the service provider’s own discretion, alternative dates for you to choose from will be proposed. If no alternative dates are suitable for you, your payment will be refunded.
At least a seven-day notice is required to cancel the experience free of charge. For cancellations received between six and three days before the scheduled experience, a 50% cancellation fee will apply. For cancellations within two days, a full penalty will apply and the amount paid will not be refunded.
Covid-19: should any proven governmental travel restriction be imposed and affect your trip, you may be able to cancel the experience free of charge. This will happen at the service provider’s discretion only.
Hyatt Centric Murano Venice
Riva Longa, 49
30141 Murano – Venezia