PLAN YOUR NEXT
Check out our FAQ section to answer any of your questions!
Organizing an amazing trip requires proper planning to ensure you have the best possible travel experience. Please, click on the dedicated heading to be forwarded to the appropriate information.
HOW IS THE HOTEL RESPONDING TO COVID-19
The safety and well being of our guests and colleagues is always top priority. In response to COVID-19, additional safety and sanitation measures are currently in effect at our property.
- Social distancing
- Guestrooms will be cleaned every 3 days with the scope of limiting interactions between the Team and yourself. However, should you have expressed the desire of a more frequent cleaning upon check-in, the Housekeeping Team will service your room accordingly
- Face coverings: required in hotel indoor public areas and on the shuttle
- When boarding the shuttle, luggage and bags must be stored outside the cabin and hands must be sanitized
- Certain services and amenities may be reduced or unavailable as a result
- Wellness area & Fitness center: simultaneous access restricted to members of the same family or cohabitants, limited to 45 minutes and upon reservation only. Sauna and mood showers are available. Steam room unavailable until further notice
- Restaurants and Bar: limited service available. Please note that due to enhanced food safety & hygiene protocols for restaurants and room service as a result of COVID-19, breakfast/lunch/dinner may differ from previous offerings
CAN I REACH VENICE MAIN ISLAND ANY TIME?
You definitely can! Despite being a separate island, Murano is connected to Venice 24/7 to allow inhabitants to reach the main island whenever they need. The water bus frequency is every 10 minutes during the day, every 20 minutes between 9pm and 11pm, and every 30 minutes between midnight and 5am. From the Fondamente Nove stop, it is possible to reach the Rialto Bridge aera with a nice 10-15 minute walk across the Cannaregio district while St. Mark’s Square is reachable in less than 20.
#EnjoyRespectVenezia is the City of Venice’s awareness campaign designed to direct visitors towards the adoption of responsible and respectful behaviour towards the environment, landscape, artistic beauties and identity of Venice and its inhabitants. The objective is to raise awareness of tourist impact, with the belief that responsible travelling can contribute to sustainable development. Further information is available on the City of Venice’s website.
Take a moment to review the following information to learn more about the forbidden behaviors and regulations applied in the city. The violation of such regulations involves the application of administrative fines from 25€ to 500€.
- Do not consume food and drink sitting on the ground, do not sit or lie down on banks and foundations, monuments, bridges, steps, puteals and high-water walkways
- Do not bathe, dive into and swim in the canals
- Do not litter or dump rubbish in public areas
- Do not walk around bare-chested or in a swimsuit
- Do not feed pigeons or seagulls
- Bicycles are forbidden (even when only lead by hand)
- Do not camp or bivouac in public areas
HOW DO I GET TO THE HOTEL?
Getting around the Venetian Lagoon might seem quite challenging at first. With this in mind, we have created a detailed section which aims to simplify the transportation system for you and help prepare you for your next trip to Venice. Check out the dedicated page to start the exploration of Venice’s transport system.
DO YOU HAVE FAMILY ROOMS?
We do! Our spacious Duplex Suites can accommodate up to four people comfortably. Duplex Suites stretch over two floors; they comprise a king bed on the mezzanine as well as a large bathroom and living area on the ground floor where the sofa can be converted into two single beds.
DO YOU HAVE CONNECTING ROOMS?
We only have a couple of them. Hence, we strongly recommend that you reach out to us prior booking to check the availability. Connecting rooms offer a lot more space and privacy which is perfect for a longer family break or for older children who like their own independence.
HOW MANY PEOPLE DO ROOMS SLEEP?
All our rooms sleep two people except for our Duplex Suites which can accommodate up to four guests.
I WOULD LIKE A ROOM WITH CANAL VIEWS. IS THAT POSSIBLE?
We offer several room categories including canal view rooms. Waking up in the morning and sipping a cup of coffee while watching island life go by is priceless. If you consider booking this kind of room, have a look at the Canal View Premium category or Murano Suite, if you would like to feel like royalty in one of our biggest rooms!
IS YOUR HOTEL PET-FRIENDLY?
We are happy to welcome you along with your furry companion! Please click here to learn more about pet policy at Hyatt Centric Murano Venice. Dog muzzle is required on the hotel’s shuttle as well as on water buses.
DO ROOMS HAVE HAIRDRYERS?
All rooms have hairdryers, which are usually placed in the drawer under the washbasin. In accessible rooms, it can be found in the drawer of the closet.
IS WIFI AVAILABLE?
Yes, it is! Complimentary Wi-Fi connection is available throughout the hotel.
IS THERE A LAUNDRY ROOM IN THE HOTEL?
There is not a laundry room, but the hotel has laundry pick-up and deliver service. The laundry form containing detailed information concerning the service can be found in the closet in your guestroom.
DO YOU PROVIDE AN IRON AND IRONING BOARD?
An iron and ironing board are available in the room upon request. However, if you don’t want to think about the laundry, we can do the pressing for you. Simply send your clothes to our Housekeeping team, and get back freshly ironed ready-to-wear outfits.
CAN YOU PROVIDE A BABY CRIB IN THE ROOM?
Yes, we provide cribs in the room free of charge. Please make sure to leave a note on your reservation at the time of booking.
IS BREAKFAST INCLUDED IN MY RESERVATION?
It is possible to book as accommodation only or accommodation with breakfast included. Check your booking confirmation to assess if breakfast is included during your stay. If it is included, you may enjoy breakfast at OsteRiva restaurant daily from 7.00am to 10:30am (11:00am during weekends). If you opted for a room only rate, your options are the following:
- Add breakfast to your reservation upon check-in
- Rivalonga Lounge + Bar: energize your day at our waterfront Café which offers a great variety of fruit juices, pastries, eggs and obviously a tasty selection of coffee.
- Room Service: start the day the right way by pampering yourself with breakfast in bed. Get your breakfast delivered straight to your room from 7am to 10:30am. Access our room service menu with a click by scanning the QR code in your guestroom.
IS HALF-BOARD TREATMENT AVAILABLE?
DO YOU EXCHANGE FOREIGN CURRENCY AT THE HOTEL?
We do not exchange foreign currency at our hotel. However, an ATM can be found right next to the hotel and a bank with an ATM where you can withdraw Euros at any time is just a few steps away.
WHAT IS YOUR IN-ROOM MINIBAR POLICY?
All our guestrooms are equipped with a minibar and a selection of drinks and snacks is provided for your convenience. Drinks inside the minibar and snacks can be consumed at an extra charge. Please refer to the in-room minibar menu to learn more about prices of the items.
IS COMPLIMENTARY BOTTLED WATER PROVIDED DAILY?
Unless stated otherwise in your booking confirmation, complimentary bottled water is provided only upon check-in. However, World of Hyatt Elite Members (Discoverist, Explorist, Globalist and Lifetime Globalist) are entitled to have complimentary bottled water replaced daily as part of their benefits. If you haven’t joined World of Hyatt loyalty program yet, do it upon check-in so you will start your journey towards the Discoverist tier to get complimentary bottled water on future stays.
CAN I REQUEST A ROLLAWAY BED IN MY ROOM?
Due to health and safety reasons extra beds cannot be added nor the existing bed configuration altered except in selected Suites. If you are seeking for a room to accommodate up to four guests, we recommend booking a Duplex Suite. Cribs can be provided upon request in any room category.
DOES THE HOTEL BOAT SERVICE THE TRAIN STATION/CRUISE PORT?
WHAT'S VENICE HIGH TIDE?
We are aware that high tide is the phenomenon which gets visitors the most curious and worried at the same time since they are not used to it. Hence, let’s try to know this phenomenon better!
You should know that high tide is a foreseeable, natural, short event which happens because of the occurrance and combination of specific natural factors: low atmospheric pressure, full or new moon and strong wind blowing up the narrow, shallow Adriatic Sea, which forces water into the Venetian Lagoon. It is important to underline that this phenomenon does not happen suddenly: water takes six hours to reach the peak and, once achieved, it starts to recede and gradually return to normal.
When high tide occurs, some areas of the city get flooded for a few hours causing inconvenience for pedestrians and sometimes forcing water buses to change their routes to avoid passing under low bridges. Consider that the actual depth of water in the streets is far less than the “level of tide” might suggest. In fact, tidal maximum is compared to the reference level usually called mean sea level. It means, for example, that 135 cm of forseen flooding (very intense level and infrequently reached) translate into 40 cm of water in the Piazza San Marco which is the lowest part of the town.
If high tide is forecasted, a warning siren is sounded meaning that an unusually high tide will peak in three to four hours. Musical tones indicate the level of tide expected: intense, very intense and exceptionally high tide. The city provides elevated wooden walkways in some areas of the city. When streets are flooded, it is strongly recommended not to walk barefoot. To protect your feet wear wellingtons, plastic garbage bags or disposable rain boots which can be purchased from souvenir stands and street vendors.
ARE THERE MOSQUITOS IN VENICE?
Unfortunately, yes. Since the city is located in a lagoon, mosquitoes are present in particular in summer because of the warm temperatures. If you are prone to bites and are visiting in summer, take some insect repellent or a repelling device with you, or buy them in a local supermarket/pharmacy.