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The safety and well being of our guests and colleagues is always top priority. In response to COVID-19, additional safety and sanitation measures are currently in effect at our property.
If you are travelling to Italy, what you need to do depends on the country / territory of origin and on where you have been in the days before you arrive. For a more comprehensive and up-to-dated information you are invited to read the following link on the website of Italy’s Ministry of Foreign Affairs.
European travellers may find useful to check the website “Re-open EU” (click here) to better understand which are the measures in place in Italy as well as the requirements to entry the country of destination and to come back to the country of origin.
Please note that information on measures and entry requirements may change frequently. We therefore encourage you to always double check the information with your country Ministry of Foreign Affairs before leaving.
It is mandatory to wear a facemask in closed spaces, including means of transport and in any situation where it is not possible to guarantee the interpersonal safety distance. Children under 6 years of age, those who are carrying out sports activities as well as people with forms of disability not compatible with the use of the mask are not subject to the obligation.
Getting around the Venetian Lagoon might seem quite challenging at first. With this in mind, we have created a detailed section which aims to simplify the transportation system for you and help prepare you for your next trip to Venice. Check out the dedicated page to start the exploration of Venice’s transport system.
You definitely can! Despite being a separate island, Murano is connected to Venice 24/7 to allow inhabitants to reach the main island whenever they need. The water bus frequency is every 10 minutes during the day, every 20 minutes between 9pm and 11pm, and every 30 minutes between midnight and 5am. From the Fondamente Nove stop, it is possible to reach the Rialto Bridge aera with a nice 10-15 minute walk across the Cannaregio district while St. Mark’s Square is reachable in less than 20.
The Hotel’s shuttle services Marco Polo Airport. To reach Hyatt Centric Murano Venice from the train station and the cruise terminal, we suggest you have a look at the directions available here.
We do! Our spacious Duplex Suites can accommodate up to four people comfortably. Duplex Suites stretch over two floors; they comprise a king bed on the mezzanine as well as a large bathroom and living area on the ground floor where the sofa can be converted into two single beds.
We only have a couple of them. Hence, we strongly recommend that you reach out to us prior booking to check the availability. Connecting rooms offer a lot more space and privacy which is perfect for a longer family break or for older children who like their own independence.
All our rooms sleep two people except for our Duplex Suites which can accommodate up to four guests.
We offer several room categories including canal view rooms. Waking up in the morning and sipping a cup of coffee while watching island life go by is priceless. If you consider booking this kind of room, have a look at the Canal View Premium category or Murano Suite, if you would like to feel like royalty in one of our biggest rooms!
All rooms have hairdryers, which are usually placed in the drawer under the washbasin. In accessible rooms, it can be found in the drawer of the closet.
An iron and ironing board are available in the room upon request. However, if you don’t want to think about the laundry, we can do the pressing for you. Simply send your clothes to our Housekeeping team, and get back freshly ironed ready-to-wear outfits.
Yes, we provide cribs in the room free of charge. Please make sure to leave a note on your reservation at the time of booking.
All our guestrooms are equipped with a minibar and a selection of drinks and snacks is provided for your convenience. Drinks inside the minibar and snacks can be consumed at an extra charge. Please refer to the in-room minibar menu to learn more about prices of the items.
Unless stated otherwise in your booking confirmation, complimentary bottled water is provided only upon check-in. However, World of Hyatt Elite Members (Discoverist, Explorist, Globalist and Lifetime Globalist) are entitled to have complimentary bottled water replaced daily as part of their benefits. If you haven’t joined World of Hyatt loyalty program yet, do it upon check-in so you will start your journey towards the Discoverist tier to get complimentary bottled water on future stays.
RATES & SERVICES
It is possible to book as accommodation only or accommodation with breakfast included. Check your booking confirmation to assess if breakfast is included during your stay. If it is included, you may enjoy breakfast at OsteRiva restaurant daily from 7.00 AM to 10:30 AM. If you opted for a room only rate, your options are the following:
Yes, it is. The Half Board package is bookable on Hyatt.com, and it includes breakfast, lunch and dinner. Lunch and dinner is inclusive of three courses per person (starter, main course, dessert and 1 bottle of water) to be chosen from the Half Board menu.
Children under 12 years old stay for free in the room.
There is not a laundry room, but the hotel has laundry pick-up and deliver service. The laundry form containing detailed information concerning the service can be found in the closet in your guestroom.
POLICIES FOR TOURS AND EXPERIENCES
Please click on “check the availability and book” to check the availability of the activity. Make sure that you mention the experience code in the object of the email. The code is indicated between brackets (i.e. L1) next to each tour name. Thank you for your help!
Cancellation policies listed here reflect the service provider’s terms and conditions, and as such, they cannot be changed.
In the case of extreme weather conditions, determined entirely at the service provider’s own discretion, alternative dates for you to choose from will be proposed. If no alternative dates are suitable for you, your payment will be refunded.
At least a seven-day notice is required to cancel the experience free of charge. For cancellations received between six and three days before the scheduled experience, a 50% cancellation fee will apply. For cancellations within two days, a full penalty will apply and the amount paid will not be refunded.
Covid-19: should any proven governmental travel restriction be imposed and affect your trip, you may be able to cancel the experience free of charge. This will happen at the service provider’s discretion only.
#EnjoyRespectVenezia is the City of Venice’s awareness campaign designed to direct visitors towards the adoption of responsible and respectful behaviour towards the environment, landscape, artistic beauties and identity of Venice and its inhabitants. The objective is to raise awareness of tourist impact, with the belief that responsible travelling can contribute to sustainable development. Further information is available on the City of Venice’s website.
Take a moment to review the following information to learn more about the forbidden behaviors and regulations applied in the city. The violation of such regulations involves the application of administrative fines from €25 to €500.
We are aware that high tide is the phenomenon which gets visitors the most curious and worried at the same time since they are not used to it. Hence, let’s try to know this phenomenon better!
You should know that high tide is a foreseeable, natural, short event which happens because of the occurrance and combination of specific natural factors: low atmospheric pressure, full or new moon and strong wind blowing up the narrow, shallow Adriatic Sea, which forces water into the Venetian Lagoon. It is important to underline that this phenomenon does not happen suddenly: water takes six hours to reach the peak and, once achieved, it starts to recede and gradually return to normal.
When high tide occurs, some areas of the city get flooded for a few hours causing inconvenience for pedestrians and sometimes forcing water buses to change their routes to avoid passing under low bridges. Consider that the actual depth of water in the streets is far less than the “level of tide” might suggest. In fact, tidal maximum is compared to the reference level usually called mean sea level. It means, for example, that 135 cm of forseen flooding (very intense level and infrequently reached) translate into 40 cm of water in the Piazza San Marco which is the lowest part of the town.
If high tide is forecasted, a warning siren is sounded meaning that an unusually high tide will peak in three to four hours. Musical tones indicate the level of tide expected: intense, very intense and exceptionally high tide. The city provides elevated wooden walkways in some areas of the city. When streets are flooded, it is strongly recommended not to walk barefoot. To protect your feet wear wellingtons, plastic garbage bags or disposable rain boots which can be purchased from souvenir stands and street vendors.
Unfortunately, yes. Since the city is located in a lagoon, mosquitoes are present in particular in summer because of the warm temperatures. If you are prone to bites and are visiting in summer, take some insect repellent or a repelling device with you, or buy them in a local supermarket/pharmacy.
We do not exchange foreign currency at our hotel. However, an ATM can be found right next to the hotel and a bank with an ATM where you can withdraw Euros at any time is just a few steps away.
Yes, it is! Complimentary Wi-Fi connection is available throughout the hotel.
Hyatt Centric Murano Venice
Riva Longa, 49
30141 Murano – Venezia